For how long are deleted items from the database stored in a backup?

Modified on Wed, 31 Aug 2022 at 05:39 PM

Contacts, documents, files

If a user deletes contacts, documents or files, we will keep them for another 30 days. We do this so that we can restore any incorrectly deleted data at the request of a customer within a foreseeable period of time. After these 30 days, the deleted data will be automatically deleted.

Email messages

Deleted email messages will remain in the deleted folder for another 90 days, after which we will keep them in backup for another 90 days. After that, they will be permanently removed from our server.

You can adjust the retention period for e-mail messages yourself. Go to the Auto-clean option in menu option Administration -> CRM Preferences.

Read about the possibilities in chapter 16 All options in CRM preferences.

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