I don't succeed to integrate my Google or Gmail account. What should I do?

Modified on Wed, 17 Aug 2022 at 10:03 AM

Since May 30, 2022, Google no longer allows "third-party apps" (such as SpinOffice CRM) that use your username and password only to log in to your Google account. Google does this to protect your account. Read more about the change here.

From that date, it is a requirement that third-party apps connect to your Google account via a so-called App Password.

SpinOffice meets Google's security standards, but because it is not a 'Google' product, SpinOffice is considered "third-party apps". Using an App Password provides the ability to connect to your Google or Gmail account.

To add a new Google or Gmail account in SpinOffice, follow the steps below.

For existing configurations applies; to prevent SpinOffice from losing connection to your Google or Gmail account, adjust the account settings within your SpinOffice account by using an App Password.

Go through the following steps:

  1. Go to your Google-account.
  2. Select Security on the left side of your screen.
  3. Go to the 'Signing in to Google' part and choose App Passwords. You may need to sign in. Not given the App Passwords option? Then first make sure that 2-Step Verification is set up for your account. That is a requirement:
    1. Click on 2-Step Verification. You may need to sign in.
    2. Follow the steps by entering your phone number and choose a way you want to receive a verification code (voice or text message).
    3. Enter the code and choose Turn on.
    4. Return to your Google Account home screen and choose App Passwords.
  4. On the App Passwords page, at the bottom click on Select app and select Other (Custom name).
  5. Fill in SpinOffice and click on Generate.
  6. A unique App Password is generated. The App Password is a sixteen-character code in the yellow bar.
  7. Copy this password to your clipboard.
  8. Go to SpinOffice and enter the App Password in the password field of the email configuration wizard.
  9. Choose Connect and SpinOffice will then use this App Password to connect to your Google / Gmail account.

If you have problems going through the above steps, please contact us.

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