I cannot configure my email account. What should I do?

Modified on Tue, 02 Aug 2022 at 04:06 PM

The most important thing is that you have the correct account details at hand, because to integrate your email  SpinOffice needs your account name, the associated password and possibly the IMAP server (server for incoming email). So make sure you have that ready.


Many mail accounts (e.g. Microsoft, Outlook, Google, iCloud) offer OAuth2.0 authentication for a secure connection to your email account. This means that SpinOffice connects with your email account without entering your account password. Instead of storing the username and password for your account, we use "access tokens" and "refresh tokens" from Microsoft. This means we do not have or store your account credentials. That's a safe thought, right!


SpinOffice offers both email account + password configuration (IMAP_ and OAuth2.0 authentication.


Here are some helpful articles for troubleshooting configuration issues with the most common types of email accounts:


Outlook / Office 365


Google / Gmail


iCloud


If this is not enough and for some reason you are unable to configure the account, or SpinOffice gives an unclear connection error, please contact us and we will help you solve the connection problem.


To start configuring an email account again, follow the steps as described in the following article How to add a new email account.

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