I get a 'Failed unknown error' when configuring an iCloud, me.com account. How to resolve?

Modified on Thu, 07 Jul 2022 at 03:32 PM

That's a message we receive from Apple when we try to connect with your Apple account. There are two reasons that could cause this message:

  1. incorrect account name and/or password: in the configuration wizard, enter the following:
    • Server name: imap.mail.me.com
    • SSL Required: Yes
    • Account name: This is usually the name part of your iCloud email address (for example, emilyparker, not emilyparker@icloud.com). If SpinOffice can't connect to iCloud using just the name part of your iCloud email address, try using the full address.
    • Password: your mail account password
  2. When this is not solving the issue, you have to generate an app-specific password for SpinOffice in order to connect. To set up a password that allows SpinOffice to access your iCloud or me.com account through IMAP, follow these steps.

After you generate your app-specific password, enter or paste it into the password field of SpinOffice as you would normally.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article