I get a 'Failed unknown error' when configuring an iCloud, me.com account. How to resolve?

That's a message we receive from Apple when we try to connect with your Apple account. There are two reasons that could cause this message:

1. incorrect account name and/or password: in the configuration wizard, enter the following:
   • Server name: imap.mail.me.com
   • SSL Required: Yes
   • Account name: This is usually the name part of your iCloud email address (for example, emilyparker, not emilyparker@icloud.com). If SpinOffice can't connect to iCloud using just the name part of your iCloud email address, try using the full address.
   • Password: your mail account password
2. When this is not solving the issue, you have to generate an app-specific password for SpinOffice in order to connect. To set up a password that allows SpinOffice to access your iCloud or me.com account through IMAP, follow these steps.

After you generate your app-specific password, enter or paste it into the password field of SpinOffice as you would normally.