I forgot/lost my phone, now i can't login with two-factor authentication.

Lost your phone?
If you've lost your phone or can't find it, you likely no longer have the Google Authenticator app with the SpinOffice 2FA code linked. In that case, SpinOffice needs to be re-added to the Authenticator app.

Follow these steps to resolve this:

1. Open SpinOffice on your computer.

2. Enter your password.

3. SpinOffice will prompt you for the verification code.

4. Select "Reset QR via email." An email with a link will be sent to you.

5. Open your webmail in a browser or access your email on another phone.

6. Click the link in the email.

7. SpinOffice will then display a new QR code that you can scan with the Google Authenticator app.

8. Enter the new six-digit security code generated by the Authenticator app.

9. Click "Connect" to gain access to SpinOffice.

Temporarily forgot your phone?
If you forgot your phone for a day and still want to log in using two-factor authentication, you have two options:

First option:
Borrow a colleague's phone, reset the QR code on the SpinOffice login screen, add your account to the Authenticator app, and scan the new code using your colleague’s phone.

Second option:
Ask a colleague with admin rights to temporarily disable two-factor authentication under the CRM preferences screen. This change will apply to all users in the database.

Once you have your (new) phone again, reset the QR code once more to link SpinOffice to the Authenticator app on your own device.