There are three ways to connect your Office 365 account to SpinOffice CRM. In all cases SpinOffice uses the IMAP protocol. Connect your Office 365 with:

  • username and password: instant access to your account without any security layer. Follow these steps.
  • OAuth 2.0: instead of storing the username and password of your account, we use an access token and refresh token provided by Microsoft. These tokens are given to us as third-party, not the actual login data. Follow these steps for configuration with OAuth2.0.
  • an App password: instead of storing the username and password of your Office 365 account, SpinOffice uses an App password that you create in your Office 365 account.


In this support page, we will show you how to add a Office 365 account with an App password.


To create a new App password for SpinOffice, take the following steps.

  1. First, turn on Multifactor authentication for your Office 365 account. This is required. Multifactor authentication helps protect you by making it more difficult for someone else to sign in to your Office 365 account. It uses two different forms of identity: your password, and a contact method like your phone.
  2. When done, go to the Security basics page.
  3. Click on + Add method. The following pop-up screen will appear.

    Important: If the App passwords option is not available as a security method, your administrator may not allow you to use it. Please contact your administrator first.


  4. Select the option App password and click on Add.
  5. Follow the steps to create an App password for SpinOffice CRM.
  6. Copy this password to your clipboard.
  7. Go to SpinOffice and enter the App password in the password field of the email configuration wizard.
  8. Choose Connect and SpinOffice will use this App password to connect to your Office 365 account.


If you have problems going through the above steps, please contact us.