Can't connect your email account

Can't connect your email account? Look up your type of account below. You can solve most problems yourself in a few minutes.

Microsoft 365, Office 365 or Outlook.com

You can only connect Microsoft accounts via the Microsoft sign-in page. A username and password or an app password no longer work.

• The wrong account gets connected? First sign out of Microsoft in your browser, or connect your account from a private window.
• The Microsoft sign-in page doesn't open? Allow pop-ups for SpinOffice in your browser.
• "Need admin approval" message? Your IT administrator has to approve SpinOffice once. Read how: 'Admin approval required' message when connecting Microsoft 365

All the steps: Connecting Microsoft 365 or Outlook

Gmail or Google Workspace

• Using your regular Google password? That doesn't work. You need an app password, and for that 2-Step Verification has to be turned on.
• You don't see the App passwords option? With a business Google Workspace account, your administrator may have turned it off. Ask your administrator to allow app passwords.
• Did it work before? Remove the account in SpinOffice and add it again with a new app password.

All the steps: Connecting Gmail or Google Workspace

iCloud, me.com or mac.com

• Use an app-specific password. Your regular Apple password doesn't work.
• "Failed unknown error" message? Check the server settings: server imap.mail.me.com, SSL on, and as the account name the part of your email address before the @.

All the steps: Connecting iCloud Mail (iCloud, me.com, mac.com)

Another account (IMAP)

Check these details. You get the right values from your mail provider or IT administrator.

1. Username: usually your full email address.
2. IMAP server: your provider's incoming mail server, for example imap.yourprovider.com.
3. IMAP enabled: IMAP must be enabled at your provider. SpinOffice works with IMAP.
4. Password: if your provider uses two-step verification, you usually need an app password.

Tip: check the mail settings on your phone. It uses the same details.

Still not working?

Contact us. Call or WhatsApp +31 70 311 5403 or email support@spinoffice-crm.com, on weekdays from 8:30 to 17:00 (CET). Please include:

• the email address you want to connect;
• your provider, for example Microsoft 365, Gmail or iCloud;
• the error message, preferably with a screenshot.