You don't lose your data just like that. We make a backup every day, and what you delete, we keep for a while so we can restore it.
Daily backup
Every day we automatically make an external backup of your entire database: all emails, files and contacts. You don't have to do anything for this.
File versions
We keep versions of Word, Excel and PowerPoint files. That way you can see who changed what and restore an earlier version. Read Editing files and version control
How long do we keep what?
| What | How long |
|---|---|
| File versions | The last 5 days directly available, then another 100 days on a backup server. |
| Deleted contacts, files, folders, tasks and appointments | Another 30 days in our backup. Within that time, we can restore them for you. |
| Deleted emails | 90 days in the Trash, then permanently deleted. |
| Your database after you stop | Read-only until 120 days after the last login, then deleted. |
You set the periods for the Trash, spam, finished messages and the backup of deleted items yourself under Auto-clean. Read Company preferences
Deleted something by accident?
You can restore many items yourself, for example appointments via Restore in the calendar. Not working? Then contact us as soon as possible at support@spinoffice-crm.com or +31 70 311 5403.
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