Data breaches

A data breach is a security incident in which personal data is lost or could fall into the wrong hands. This is how we deal with it.

What do we do in the event of a data breach?

1. We inform you within 24 hours of discovering the breach, by email to your organization's SuperAdmin or main contact person.
2. We tell you what happened, which data is involved and which measures we've already taken.
3. We help you report it to the supervisory authority (in the Netherlands: the Autoriteit Persoonsgegevens). As the controller, you're required to report a data breach within 72 hours.
4. We cooperate with the investigation and take measures to prevent it from happening again.

Reporting a data breach yourself?

Do you think something is wrong, for example because a colleague can access data with their account that isn't meant for them? Then contact us right away at support@spinoffice-crm.com or +31 70 311 5403.

Read also our Information security policy (in Dutch).