My outgoing email ends up in my recipient's SPAM folder. How do I make sure they are shipped securely?

Modified on Mon, 28 Nov 2022 at 03:31 PM

All outgoing mail sent from SpinOffice is sent via our SMTP mail server. When retrieving mail, mail clients increasingly check whether the sender is the rightful owner of the domain. When they can't check this, they mark the mail as SPAM.

There is a good chance that this is the reason why your mail ends up in SPAM.

How can you prevent this? By adding our mail server as so-called 'SPF records' in the DNS settings of your domain. This indicates that our mail server is a 'secure sender' of your mail messages.

Set the SPF records

If you can log in to your domain data yourself, go to the DNS settings. Do you have an external domain administrator? They know exactly how and where to adjust it.

SPF records are set in the DNS zone of the domain name. There are two possible options:

1. Your domain does not have a SPF record yet

Create a new TXT record for your domain and paste the following line in the text box:

v=spf1 -all

2. Your domain already has an SPF record

Add following text to the existing TXT record for your domain:

After you've made the required SPF changes, please wait 24 hours for the changes to propagate. From that moment, your outgoing mail from SpinOffice will be considered as 'safe'.

Doesn't this resolve the problem?

If your outgoing mail continues to be sent as SPAM, then something else is going on. Please contact us. We will do an analysis based on a SPAM report from a recipient.

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