15. Training & support

15.1 User support & tickets

For Limited free edition users we provide initial free support to help you setting up the account. If you have questions in the first few weeks, please write us an email or call us:

+31 70 311 5400 (Dutch)  

+39 386 776 085 (Italian)

After initial support, email and phone support will cost $45 per support item. Once you have upgraded to Pro, you will be entitled to email and phone support with a maximum of 4 support tickets per month. Each subsequent support ticket will also cost $45 per support item.

15.2 Online training

The most essential key to a successful CRM project is ensuring that users know how to use the software. Without that knowledge, new software is a stumbling block that can actually decrease productivity and cause frustration among you and your colleagues. Our professional training will teach you how to get things done efficiently, and how to use the system effectively in the context of your business.

Training for you and your users will pay for itself many times over and will help ensure the success of your project. Our experience is that customers who were trained report significantly higher user adoption rates.

• We can train users anywhere in the world
• We use TeamViewer remote support
• We hold interactive classes so you can ask questions
• Online training sessions are typically two hour
• One-off costs: $180

Sign up here for our online training!