With the WhatsApp Business integration, you send and receive WhatsApp messages in SpinOffice. Messages from customers arrive in your Inbox and are linked to the contact, just like emails.
What can you do with it?
- Receive and answer WhatsApp messages in your Inbox.
- Use the same WhatsApp number with several colleagues.
- Start a conversation from the contact, with a template.
- Send and receive files. They go into the contact's archive.
What does it cost?
- SpinOffice: the integration costs €155 per year (excl. VAT) and works in all editions.
- Meta: Meta charges per template message sent. Replies within 24 hours after your customer sent something are free. See the current rates on Meta's pricing page.
SpinOffice doesn't charge any extra costs per message.
Good to know
- One number: you connect one WhatsApp Business number to SpinOffice.
- Use a new number. If you connect a number you already use in WhatsApp, you lose the chat history and groups. The number then only works in SpinOffice, no longer in the WhatsApp app.
- You can only start a conversation with a template. That's a Meta rule. If your customer replies, you can send messages freely for 24 hours. If your customer messages first, you don't need a template. Read more: WhatsApp Business templates
Getting started
Go to ☰ > Administration > Integrations > WhatsApp Business and click Submit request. We turn on the integration for you and send you a payment request. This is usually arranged within 24 hours. Then follow the step-by-step guide: Connecting WhatsApp Business
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