Getting started with the SMS integration

Our Message API integration with MessageBird allows any company using SpinOffice to chat with their customers on Facebook Messenger, WhatsApp Business, WeChat, Telegram, LINE and SMS. To improve marketing and sales alignment, SpinOffice has integrated some of MessageBird's channels into the CRM. For now, we added the SMS channel and WhatsApp Business channel integration.

Use the MessageBird SMS service in SpinOffice to deliver SMS messages to your customers instantly. Send anything from marketing campaigns to delivery updates. It’s a two-way communication, so your customers can always reach you. All messages end up in the customer’s archive in SpinOffice. Show your name (up to 11 characters) instead of a number as the sender ID when sending messages in most countries.

Send personalized SMS to a group of contacts in SpinOffice. Bypass your own mobile provider and opt to use the SMS gateway of MessageBird instead. This allows you to send your group SMS with less cost and more control. Truly an effective way to reach your target group, it’s ideal for marketing campaigns.

What are the requirements?

The only requirement is a registered MessageBird account.

How to get the SMS integration started?

1. Sign up for MessageBird
   Start by creating a free MessageBird account at www.messagebird.com. Already have a MessageBird account? Then proceed to step 2.
2. Add a new channel
   Go to Channels and add a new SMS channel. Give your channel a name, for instance "SpinOffice SMS channel".
3. Add a Virtual Mobile Number (VMN)
   To create an SMS channel, a Virtual Mobile Number (VMN) is required. Go throught the steps mentioned by MessageBird. After reviewing your application they send you the details about your Virtual Mobile Number that is created for you. You can track the status of the request in your MessageBird Dashboard.
4. Confirmation received? Your channel is ready!
   Your SMS channel will be shown under the Channels in your MessageBird account. Click on that, and copy the Channel-ID to your clipboard.
5. Add the new SMS channel to SpinOffice
   In SpinOffice, go to menu option Administration -> Integrations and enter the MessageBird SMS channel ID from your clipboard. That is it! You are now all set to start using the SMS option in SpinOffice.

The costs

We do not charge any costs for using the SMS integration via MessageBird in SpinOffice. The SMS integration in SpinOffice is free for all users. Additional costs would be for MessageBird services.