MessageBird integration

Modified on Wed, 08 Jun 2022 at 04:55 PM

Our Message API integration with MessageBird allows any company using SpinOffice to chat with their customers on Facebook Messenger, WhatsApp Business, WeChat, Telegram, LINE and SMS. 

To improve marketing and sales alignment, SpinOffice has integrated some of MessageBird's channels into the CRM. For now, we added the SMS channel and WhatsApp Business channel integration.

SMS integration

Use the MessageBird SMS service in SpinOffice to deliver SMS messages to your customers instantly. Send anything from marketing campaigns to delivery updates. It’s a two-way communication, so your customers can always reach you. All messages end up in the customer’s archive in SpinOffice. Show your name (up to 11 characters) instead of a number as the sender ID when sending messages in most countries. 

Send personalized SMS to a group of contacts in SpinOffice. Bypass your own mobile provider and opt to use the SMS gateway of MessageBird instead. This allows you to send your group SMS with less cost and more control. Truly an effective way to reach your target group, it’s ideal for marketing campaigns. 

The SMS integration in SpinOffice is free for all users, only requirement is a registered MessageBird account. Additional costs would be for MessageBird services.

Interested in the SMS integration? Go to Getting started with the SMS integration.

WhatsApp Business integration

SpinOffice includes a powerful integration with WhatsApp Business via MessageBird. Using the WhatsApp API, you are able to start a WhatsApp conversation straight form your CRM. And your customers can send WhatsApp messages directly to your inbox. All conversations are archived as usual when using SpinOffice mail. 

Incoming WhatsApp messages appear in your inbox, you or one of your colleagues can respond directly through a new chat window. Now you can communicate even more directly with your customers, share files, automate canned replies and even create opening hours using WhatsApp templates. These templates can be created in MessageBird. 

We run training courses to explain how to configure automations within MessageBird. 

The integration with WhatsApp Business allows you to improve productivity by managing all your communication channels in one place in your Inbox.

Interested in the WhatsApp Business integration? Go to Getting started with WhatsApp Business.

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