Calling from SpinOffice (Click-to-Dial) does not work. What should I do?

Modified on Thu, 18 Aug 2022 at 02:00 PM

When using the Xelion VoIP integration, and the Click-To-Dial feature gives an error message or does not work, this usually means that the API token needs to be refreshed. Access tokens are used in token-based authentication to allow an application access to an API.

Please do the following steps in order to solve the issue:

  • Go to
  • Log in with your Xelion credentials.
  • Go to 'Xelion' in the navigation column on the left:

  • Click on 'Update' to refresh the API token:

  • That's it. Please go back to SpinOffice CRM and try Click-To-Dial again.
  • When the issue is still occurring, contact us and we will solve it together with Xelion.

Not using the VoIP integration with Xelion yet? Learn more here.

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