Error message 'Controle CalDAV-account mislukt' (CalDAV account check failed)

Getting the message Controle CalDAV-account mislukt (CalDAV account check failed) on your iPhone, iPad or Android phone? Then your user name or password is not being accepted. Here's how to fix it.

1. Check that syncing is on: go to ☰ > Administration > User settings > Synchronization, CalDAV, CardDAV tab, and check that Sync calendar is ticked. Can't see that tab? Then CalDAV hasn't been turned on yet. Ask us.
2. Did you follow the activation email? After ticking the box, you receive an email with instructions. CalDAV doesn't work without that activation.
3. Enter your password again in the CalDAV account settings on your phone. Use your SpinOffice password.
4. Check your user name: that's the email address where you received the activation email.
5. Still not working? Remove the CalDAV account from your phone and add it again.
6. Still no luck? Change your password in SpinOffice via ☰ > Administration > User settings > User profile, and enter the new password on your phone. Please note: you then also log in to SpinOffice with this new password.

Can't work it out? Contact us at support@spinoffice-crm.com or +31 70 311 5403.