3. The Contacts section

3.1 Screen layout

3.2 Adding new contacts

3.3 Editing name & address information

3.4 Adding, editing & deleting contact details

3.5 Tags

3.6 Deleting & Merging contacts

3.7 Searching contacts

3.8 Filtering contacts

3.9 Mass mailings based on filters

3.10 Bulk contact change

3.11 Contact types

3.12 Synchronization of contacts

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3.1 Screen layout

One of the most important screens is the contact list, where all your business contacts in the database can be found. The contact list contains, in addition to all contacts and associated name and address details, all relevant information of the selected contact. This can be found on the right side of the screen. Every contact has its own archive; you can navigate to this by clicking on the name of the contact in the list.

In the following paragraphs we discuss all the functions that the contact list screen includes. First we start with a layout of the screen.

The contact list screen is divided into two parts.

1. Contact list

All contacts in the database can be found here. Use the search function at the top to find any contact. On the right side you will find all name and address details, tags, open tasks/folders, etc. of the selected contact. We will explain this further in point 2.

The contacts are not in alphabetical order, but in a smart ranking based on last interactions. You can customize the columns by going to the cog wheel at the top right and then Customize widget -> Manage columns.

Double-click on a name to open the archive of that contact. And use the right-click on a contact to perform quick actions such as changing contact details, sending an email or creating a task.

2. Contact widget

On the right you will find the contact widget. In addition to all name and contact details, you can see at a glance what is going on with this selected contact. The right side therefore differs per selected contact. Easily add contact data via the '+', add tags or adjust information (such as info fields and extra details) easily via the Edit icon.

We call all the different parts on the right side 'widgets'. You can therefore adjust or fill in the information for the relevant contacts per widget.

Do you want to adjust the order and visibility of the entire right side, the contact widget? That is possible. Click on the gear at the top right and choose Customize widget -> Contact widget.

3.2 Adding new contacts

In SpinOffice you can add your contacts in several ways (imported or manually added) in different quantities (multiple or individual) and at different locations. SpinOffice offers the following.

3.2.1. Importing multiple existing contacts

Import your business and personal contacts from various sources into SpinOffice CRM. See the options below.

You will find the import options at your Home Dashboard, the Contacts widget hamburger icon or via the Contacts screen, than menu option Extra -> Import -> Contacts.

All imported contacts instantly end up neatly in your contact list.

Apple Contacts: 

This option is available for Mac users only. Once you click on the button, SpinOffice imports all your contacts including their contact details. On the mobile iOS app, the option is in right top corner.

Office 365 Contacts: 

At the touch of a button all contacts, including contact details, addresses and notes are imported into your CRM. You connect your Office 365 account once and SpinOffice does the rest! All your contacts from Office 365 instantly end up neatly in your contact list.

Please note, this is an import and not a sync. That is also possible. This option can be found within the main menu, option Administration -> User settings -> Synchronization.

From .CSV or .XLS file:

Select the option ‘.CSV, .XLS or .XSLX format’ and upload your data file from your local computer. You only have to make a match between the data from the Excel columns and the proper field in SpinOffice. SpinOffice helps you as much as possible in this process. This way we make it a simple and convenient step.

Please define the contact type too. If not defined they will all get the contact type 'Import' in SpinOffice. It is possible to mass change this afterwards in case it should be different.

Note: Use for import of the country field into SpinOffice the two-letter ISO country code in your Excel file. For a complete list of all codes: https://countrycode.org.

Mailchimp

In the Pro version you're able to connect Mailchimp by providing a Mailchimp API Key and pick a mailing list to import. 

3.2.2. Adding individual new contact

You can add a new contact on various spots in the application:

• the contact screen: choose Add contact at the top of the screen.
• your Inbox: when you receive an email from an unknown contact in SpinOffice, you can immediately add this person as a new to the database via the question mark icon.
• the main menu: option New -> Contact.

In all cases, the following popup appears.

Fill in the relevant information and go to the sub-items on the left to add more information about the contact, such as the info fields and the tags.

In the 'Contact type' field at the top, indicate which type of contact you want to add. For example, a company, supplier, personal friend, prospect, etc. Create your own contact types via the main menu option Administration -> Contact type.

When you add an email address to the new contact, use "Link all emails to this contact" if you also want to have all emails in the archive. Check the box and SpinOffice will collect all emails in the database and store them in the archive of this contact. By default this setting is ticked.

Once you have entered all the contact details, click Save and SpinOffice will create a new contact and add it to the database.

New contacts receive their own contact card where you can store all relevant information and also an archive where all communications end up.

3.3 Editing name & address information

Wherever the contact is listed, you can adjust the its details. There is always a 'humburger' icon or use the right-click on a contact and choose Edit contact details. Below is an example of the contact screen.

You will then arrive at the screen where you can adjust all information. Click Save to process the changes.

3.4 Adding, editing & deleting contact details

You can change all contact details such as telephone numbers, e-mail addresses, fax numbers, websites, as well as name and address details, via the above method. But you can also easily do this within the contact widget of a relevant contact in your database. We will discuss that below.

Add contact information

1. Click on the '+' icon.
   
   
2. Choose what you want to add. You can choose from an e-mail address, telephone number (incl. fax), website URL or choose 'Other' to add a Skype name, for example.
3. SpinOffice then asks to provide specific information about the input, which is referred to as 'Description'.

4. If you uncheck 'Standard', the information will be stored under OTHER NUMBERS, and if it concerns an e-mail address, it will not be found in the header of a new e-mail.

5. The 'Private' checkbox only applies if email addresses are added: if 'Private' is checked, all messages from this address will be hidden from all other users.
6. Click Save to close the screen.

All inputs can sync neatly with your mobile devices.

Important:  The first email address mentioned will be the default address used for sending individual emails and for mass emails.

To move another email address as default, just use the right-click on the email address you want to move to the top and select Put on top. See the example below.

Edit contact details

1. Use right-click on the item you want to adjust.
2. Choose Edit to edit the information.
3. Adjust the information and click Save. 

Delete contact details

1. Use right-click on the item you want to delete.
2. Choose Delete.
3. You will be asked for confirmation. And if you check 'And disconnect this email address from this contact', all linked messages will also be deleted. Otherwise this will always be saved in the background.
4. Click Ok to confirm.

Websites and email addresses are clickable. If you click on an email address, a new blank email message will open. If you click on a website address, you will be taken to the website in your default web browser.

3.5 Tags

Use tags to distinguish and group your business contacts. Decide for yourself which tags you want to use for your contacts. For example, make a distinguish between certain products or services, categories, a certain status or customer characteristics. Then give the correct tag(s) to any contact in your CRM. This way you can search, categorize and filter your contacts even more efficiently.

3.5.1 How do you tag your contacts?

When you add or edit a contact in SpinOffice, you will find the tags as a tab on the left side of the Add contact screen. Add new or predefined tags here for this specific contact. It is also possible to add tags directly from the Contact screen. To do that, go through these steps:

1. Go to the Contact screen.
2. Find the desired contact for which you want to add tags.
3. You will find the tags widget on the right.
   
4. Add tags as you want by entering them manually. Or choose previously selected tags from a drop-down list. 
5. All added tags are immediately shown.

Go through your contacts to add your tags. You have an unlimited number of tags at your disposal.

3.5.2 Manage all tags

As mentioned, you can determine and manage all your tags yourself. Go to the main menu and choose option Administration -> Tags. Here you can add and remove an unlimited number of tags. See an example below.

All tags that you have manually used for contacts are also shown in this screen.

Important: In the Pro and Enterprise versions you have access to tag groups. This offers the possibility to create categories and use different colors.

3.5.3 Search and filter contacts based on tags

Searching by tags is very easy.

1. Start the search with a hashtag "#" and then enter the tag.
2. Below is an example where we filter on the tag "hot prospect". Pressing #hot will show the tag.
   
3. Click on the tag in search list and all contacts with the tag "hot prospect" will be filtered and displayed.

Another way to make a filter of your contact based on a filter is to create a filter on an existing tag at a contact.

1. First, go to a contact that has the tag you want to filter on.
2. Then click on the 'tag' icon next to the tag shown and choose Filter.
   
3. All contact with this tag are filtered and shown.

3.5.4. Removing tags

Of course you can easily remove the tags from an individual contact by clicking on the 'tag' icon next to the displayed tag and choosing Delete. Do you want to delete an entire tag? Then go to menu option Administration -> Tags and remove the tag itself. The tag will be removed for all contacts.

3.6 Deleting & Merging contacts

3.6.1 Deleting contacts

There are various options to delete contacts: an individual in the database, all contacts of a certain contact type or a filtered group of contacts. 

To delete an individual contact:

1. Go to the contact screen.
2. Find the contact you want to delete.
3. Click once to select the contact.
4. Use the right-click and choose Delete.
5. Click Ok to confirm.

To delete all contacts of the same contact type:

1. Go to the Contact screen.
2. Click on Filter contacts at the top of the screen. The following screen is displayed.
3. Select 'Contact type' as the first field.
4. In the second field you choose the condition, for example "is", "is not", "contains" or "does not contain".
5. Under 'Value', enter the contact type for which you want to delete all contacts.
6. Are all three fields filled in? Then click on Filter.
7. All contacts are shown.
8. Now, click on Mass actions at the top of the screen.
9. Choose Delete contacts and confirm.
10. All contact of the relevant contact type have now been deleted.

Please note that you cannot undo this action. Please contact us if any contacts need to be restored.

To delete a filtered group of contacts:

1. Filter all contacts that should be deleted (see chapter 3.8 how to do that). 
2. Click on Mass actions at the top of the screen.
3. Choose Delete contacts and confirm.

3.6.2 Merging contacts

1. On the Contact screen, find the contact you want to keep in the database. That will be the 'main contact'.
2. Use the right-click on a contact in the list.
3. Choose Merge contacts. The following screen is displayed.
   
4. The first field is the 'main contact', which you cannot edit.
5. earch and find the duplicate contact in the database. So this will disappear.
6. Click Merge to add the contact details and the entire archive to the main contact.

If a contact appears more than twice in the database, you will have to go through the above steps a number of times until only one contact remains.

3.7 Searching contacts

Use the search field on the left side of the screen to find any contact. All search results are displayed immediately. All your contacts are arranged in a smart way and can be found by first or last name, company name or email address.

3.8 Filtering contacts

Filters allow you to obtain an overview of contacts that meet a certain search criteria. For example, would you like to have an overview of all your prospects, or of all customers that are located in the same country? Or do you want to send a mailing to all your former customers? You can filter on almost every field and you can also filter on filter. How do you do that? We will show you.

Filtering can be done in a number of different places. Below you can see the different ways.

These are the options:

• At the top of the screen: choose Filter contactsat the top of the screen and determine which field you want to filter on.
  • Creates the desired conditions for your selection yourself; for example, "company name is...", or "contact type is...", or "zip code contains...".
• Within the contact widget: choose a filter option within the contact widget on the right:
  • Click on the name funnel to filter by contact type, first or last name.
  • To filter by this label, click the icon to the right of the desired tag. 
  • Click the funnel next to an info field to filter by this value.

In all cases, the filter result is shown where your contacts are normally located. See below. The example below shows the 12 'hot prospects' that have these tags.

Within the filter result you can apply one or more filters again in the same way and thus reduce your selection.

Filtering is an extremely powerful function within SpinOffice that you can do a lot with and that is widely used. It offers you the opportunity to quickly make selections that you can then send a personal mailing.

3.9 Mass mailings based on filters

Sending mass mailings or group mailings is only available in Pro and Enterprise versions.

To create a group grind, you must first create a filter as described in the previous section. After that, go through the following steps:

• Click on Mass actions on top:
  
  
• The following options are shown:
  
  
• Choose Send group mailing.
• A new screen will open where you can type a message in the default template.
  
• Fill the template with content or choose an existing email template at the bottom.
• Make sure you enter a subject. That is mandatory. This is also the subject as the recipients see it.

• At the top you can adjust the sender, at the bottom the option to send the mailing as a private message.

• Is the template ready to send? Then click Send at the top left. 

• Choose Create concept or Send.

• If you choose Create concept, these can be found in the Concepts folder in your inbox.

3.10 Bulk contact change