Email arrives late

An email from SpinOffice usually arrives within a few minutes. Sometimes it takes longer. That can be due to the sending side or the recipient.

When sending

• The recipient's server delays the email. Some mail servers temporarily refuse an email, for example when they're busy or don't know the sender yet. SpinOffice then keeps trying again for 24 hours. If it still doesn't work after that, the email is no longer sent.
• Large attachments or many recipients. These take more time to process and send.
• Scheduled email. Is the email in the Outbox? Then it's scheduled and is sent at the chosen time.

At the recipient

• Spam and virus filters. These check every email. Usually this takes seconds, longer with large attachments.
• Full mailbox. Then the email can't be delivered.
• The email program retrieves email at intervals. That can be up to 15 minutes.

What can you do?

1. Check the Outbox to see whether the email is still there.
2. Ask the recipient to check their spam or junk email folder.
3. Set up SPF and DKIM. Servers then trust your emails sooner and delay them less often. Read how: Setting up SPF and DKIM for your domain
4. Preferably send large files via a link rather than as an attachment.
5. Still hasn't arrived after 24 hours? Contact us at support@spinoffice-crm.com.