Merge & Clean up (4)

To delete an individual contact: On the Contact list screen, locate the contact you want to delete. Click the 'burger' icon on the right and choose Delete. Confirm by choosing OK. The contact has been deleted for everyone within the database. To delete all contacts from the same contact type: Go to the Contact list screen. Click Filter contacts at the top of the screen. The following screen is displayed. In the first field, choose "Contact type". In the second field you choose the condition, so for example: "is", "is not", "contains" or "does not contain". In the third field, select the contact type to be deleted. Are all three fields filled in? Then click on Filter contacts. All contacts of the same type are shown in the Contact list screen. Now, click on Mass Actions at the top of the screen. Choose 'Delete contacts' and confirm. All the contacts of the concerning contact type have now been removed. To delete a filtered group of contacts: The procedure is almost the same as mentioned above. First, create the desired filter of contacts that you want to delete on the Contact list screen. For example, based on a label, attribute, or relationship field. (Read all about filtering here.) Then click on the Mass actions option at the top of the screen. Choose 'Delete contacts' and confirm.

There is a possibility to merge the same relations. What will be merged then? All messages, files, tasks, tags, calendar items. What is not merged are the addresses, info fields, and keywords. So, make sure to transfer that information manually. Follow the next steps to merge two contacts: Go to the Contact list screen. Search for the contact that you want to merge. Select the contact you want to keep. That will be the 'main contact'. Click the 'hamburger' icon on the right and choose Merge contacts. The following screen is displayed. So the first field is the 'main contact', which you cannot adjust here. In the second field, find the duplicate contact that you want to merge with the 'main contact'. This one will disappear. When you have searched and entered the contact's name, click on Merge contacts to proceed. The two contacts are now merged. If you have multiple duplicates of one contact, you have to go through the above steps many times until one contact remains.

Please contact us directly, we can retrieve the data from backup for you. Please be aware that this action may cause additional costs.

Go to the contact card of the person/company where it is linked to. Right-click on the email address (that should not be mentioned there at CONTACT INFO). Choose 'Delete'. Check in appearing popup 'Unlink this email address from this contact too' and confirm. Now all emails are detached from this person/company, the items no longer appear in its archive and the name no longer appears in your inbox. Link the email address again to the proper contact in for instance your inbox.