Synchronization (7)

Is sync available in the free limited version?

Yes it is!  We want you to use the free version of SpinOffice to see if it fits your needs. Syncing your data is part of that.

How do I get my contacts in sync?

It is possible to synchronize all SpinOffice contacts between SpinOffice and Apple’s Contacts app on an iPhone, iPad and Mac. Also when you do not have them all in SpinOffice yet!! Go to menu option Administration -> User settings -> Synchronization and enable the sync account. Instantly a CardDAV-account is created and the manual how to configure this on your iPhone and iPad is sent to you by email. Configuration of a CardDAV-account is also possible on an Android device too. The sync is pretty cool in combination with the import of your Apple contacts. The ideal sequence of steps is: First, make SpinOffice the basis of all contact information. So, import your Apple Contacts from your Mac Address Book via menu option Extra -> Import -> Contacts. Import other mass contacts via Excel (also via Extra -> Import -> Contacts). Enable the CardDAV sync account via User preferences menu. Define in that screen which contact types you want to have in sync. On your iPhone / iPad, follow the steps mentioned in the manual we have sent to you by email. The CardDAV-acount has now been created. Open the Contacts app and go to “Groups” in left to corner to activate the SpinOffice group. All contacts you have marked in SpinOffice to be in sync (based on contact type), are now in sync on all devices where you have configured the CardDAV-account!! Let us know when you need any support with the configuration.

Does my calendar sync with my mobile devices?

It is possible to have your calendar in SpinOffice in sync with your mobile devices of Apple (iPhone, iPad and Mac) and Android. Go to menu option Administration -> User settings -> Synchronization and enable the sync account. Instantly a CalDAV-account is created and the manual how to configure this account on your Apple (iPhone, iPad and Mac) and Android device is sent to you by email. The calendar will appear in the Calendar application of the device.

Does my email sync with my mobile devices?

Yes, with IMAP it does! IMAP (Internet Message Access Protocol) is the best way to make sure you can see all your mail at any time on all of your devices. SpinOffice will sync the incoming mail, sent items and the trash folder of your mail account.

Will the complete archive of my mailbox be fetched into SpinOffice?

In the limited free version we only synchronize the last 30 days of your inbox, sent items and your trash folder. For Pro users we fetch the complete email history of all configured email accounts.

Sent items on my iPhone/iPad do not sync with SpinOffice. How to resolve?

When your mail is integrated, all incoming messages, sent items and the trash folder syncs. Whether you read your mail on your mobile, tablet, laptop, or mail client (e.g. Outlook, Mac Mail), your mail synchronizes on every device on which IMAP is set. But what if the sent items from your phone do not end up in SpinOffice? Then there is a big chance that SpinOffice cannot find the correct 'Sent items' folder on the phone. How can you solve this? On your iOS (iPhone/iPad) device: G to Settings -> Accounts & Passwords and select the mail account that concerns it. Click on Account to open the mail account settings. Click on Advanced Settings at the bottom.  Within the Mailbox Behaviours settings you will find Sent Mailbox. In the margin the folder is mentioned where sent items will end up. Make sure that 'Sent items' is mentioned here. Is not this the case? Then click Sent Mailbox to enter the folder structure of the mail account in order to find the 'Sent items' folder. It should not be the local 'Sent' folder of your iPhone/iPad. Go through the 'On the server' folders and select the 'Sent items' folder. When there is no 'Sent items' folder, then you will have to create this manually first within the Mail application of the device. Go to the Mail application, choose Mailboxes at the top left -> Edit at the top right and add the 'Sent items' folder via New Mailbox in right bottom corner. When done, you will have to go through the steps of this FAQ again to set up the folder. If you do not manage to set the correct sent items folder, please contact us.

How to solve the CalDAV sync error 'CalDAV account verification failed'?

The calendar in SpinOffice can be synchronized by means of a CalDAV account. If the error 'CalDAV account verification failed' is shown when configuring the CalDAV account on your iPhone or iPad, then there is an authentication problem. See an example below: How to resolve this? First, it is important to check whether the calendar synchronization is activated in SpinOffice. Go to menu option Administration -> User settings -> Synchronization and check whether the calendar sync is active. Go back to your iOS device, go to the CalDAV account settings and re-enter the SpinOffice password and click Done. When blue checks appear on the right, the account is recognized and will work again. If that doesn't solve the problem, delete the CalDAV account and add it again. If the error still remains; Go to SpinOffice and reset your password under menu option Administration -> User Settings -> Change Password. Note: this new password is applicable from that moment on when logging in within SpinOffice. Try this new password within the CalDAV account configuration. If that doesn't solve the problem, delete the CalDAV account and add it again. Ultimately, it is important that the CalDAV account displays blue check marks on the right side. That means a successful connection. If it is still not resolved after that, please contact us. We are happy to help you solve it.