Account Settings (8)

Based on your geographical location, the date format in SpinOffice is set to dd/mm/yyyy or mm/dd/yyyy. Users outside Europe will have mm/dd/yyyy format as default. Change the preferred date format via the menu option Administration > CRM preferences -> General -> Date format. The option to define your time format can be set here too: 24-hour clock or AM/PM.

Go to the menu option, click on: Administration -> CRM Preferences -> General Select the desired option in the 'Country state field.' By default, no state field is selected. You can choose from American, Australian, and Brazilian states or Canadian provinces. This setting applies to all contact cards in the database.

We have removed this option in the new version of SpinOffice. Instead, it is possible to upload your profile picture. Go to the menu option click on: Administration -> User settings. Click on the green radar icon to upload your profile picture.  Your profile picture will be displayed in all user lists in the application.

Credits are used for sending text messages. Within SpinOffice, it is possible to send out one-way text messages to contacts from your database. Sending one message cost 3 credits. This feature is available in Pro. By default, you get 100 credits for free. Purchase extra credits in the license dashboard: $ 5.49 for 100 credits $49.99 for 1.000 credits Another option is to use the MessageBird SMS integration in SpinOffice. This integration allows you to communicate with your customers in two-way text messages. It is free in SpinOffice, but a MessageBird account is required, and MessageBird charges credits for sending text messages.

The default display language is based on the language of your device, when we have this language available. If not, the display language is English. SpinOffice is available in Danish, German, English, French, Italian, Dutch and Romanian. Adjust the language via the menu option Administration -> CRM preferences -> General -> Display language.  Please note that this is a company setting, thus adjusting the language applies to all users in the database.

Complete the following steps to change the email address you use to log in. Click on the 'hamburger' icon, aka the main menu, at the top left. Go to Administration -> User Settings. You arrive at your user profile. On the left, you will find the Login email. Enter your new desired email address here that you want to use to log in in the future. Click Save to confirm. The screen closes automatically. From now on, the new email address applies when logging in to the desktop, web, and mobile app versions.

Go to menu option Administration -> User settings  to renew your password within your user profile.  Enter your existing password for verification. And then enter a new password twice. It must consist of at least 1 lowercase letter, 1 number, 1 capital letter, and at least 8 characters. The new password will be valid the next time you log in.

In the desktop application Click on 'Forgot password' on the login screen. Enter your email address. Your password will be sent to you by email. If you cannot read and open the email with your password because SpinOffice is your only email client, please contact us. Then we will reset the password for you. In the web version (cloud.spinoffice-crm.com) Click on 'Forgot your password?' on the login screen. Enter your email address. The instructions to reset your password will be sent to you by email. Use the link in the email to reset a new password. If you cannot read and open the email with the reset link because SpinOffice is your only email client, please contact us. Then we will reset the password for you.