Account Settings (8)

How do I change the date format?

Based on your geographical location, the date format in SpinOffice is set on dd/mm/yyyy or mm/dd/yyyy. Users outside Europe will have mm/dd/yyyy format as default. Change the prefered date format via menu option Administration > CRM preferences -> General -> Date format. The option to define your time format can be set here too: 24-hour clock or AM/PM.

How do I add a States or Provinces field to a contact card?

Go to the menu option Administration -> CRM Preferences -> General and select the desired option in the 'Country state field'. By default, no states field is selected. You can choose from American, Australian and Brazilian states or Canadian provinces. This setting applies to all contact cards in the database.

Can I add a separate street number field to a card?

This is no longer possible. We removed this option in 2022 because the standard nowadays is to add the number to the street. We go along with the field layout Apple and Android use. This is due to the synchronization of contacts.

Can I get my own company logo visible in the top left corner?

We have removed this option in the new version of SpinOffice. Instead, it is possible to upload your own profile picture. Go to menu option Administration -> User settings and click on the green radar icon to upload your own profile picture. Your profile picture will be displayed in all user lists in the application.

What are credits and where are they used?

Credits are used for sending text messages. Within SpinOffice, it is possible to send out one-way text messages to contacts from your database. Sending one message cost 3 credits. This feature is available in Pro. By default you get 100 credits for free. Purchase extra credits in the license dashboard: $ 5.49 for 100 credits $49.99 for 1.000 credits Another option is to use the MessageBird SMS integration in SpinOffice. This integration allows you to have two-way text message communication with your customers in SpinOffice. It is a free integration in SpinOffice, but a MessageBird account is required and MessageBird charges credits for sending text messages.

How can I change the prefered language?

The default display language is based on the language of your device, when we have this language available. If not, the display language is English. SpinOffice is available in Danish, German, English, French, Italian, Dutch and Romanian. Adjust the language via menu option Administration -> CRM preferences -> General -> Display language.  Please note that this is a company setting, thus adjusting the language applies to all users in the database.

How do I change my password?

Go to menu option Administration -> User settings to renew your password within your user profile. First enter your existing password for verification and then enter a new password twice. It must consist of at least 1 lowercase letter, 1 number, 1 capital letter and at least 8 characters. The new password will be valid the next time you log in.

I forgot my password, what to do now?

In the desktop application Click on 'Forgot password' on the login screen. Enter your email address. Your password will be sent to you by email. If you cannot read and open the email with your password because SpinOffice is your only email client, please contact us. Then we will reset the password for you. In the web version (cloud.spinoffice-crm.com) Click on 'Forgot your password?' on the login screen. Enter your email address. The instructions to reset your password will be sent to you by email. Use the link in the email to reset a new password. If you cannot read and open the email with the reset link because SpinOffice is your only email client, please contact us. Then we will reset the password for you.