WhatsApp Business integration

SpinOffice CRM offers a powerful integration with WhatsApp Business. This allows customers to send WhatsApp messages directly to your inbox, making it easy to respond. The integration runs directly from Meta Business. This integration allows you to communicate more efficiently with customers, share files, and use WhatsApp templates. These templates are managed in Meta Business Suite.

Requirements

To use the WhatsApp Business integration, you need:

• A SpinOffice Pro- or Enterprise license.
• A Meta Business Suite account with a valid payment method.

Important points to note

• Phone number:
  • Currently, only one WhatsApp Business account can be linked to SpinOffice.
  • Use a phone number that can be verified by Meta via SMS or a phone call.
  • We have no influence on the verification process of Meta.
• Current usage:
  We do not recommend using an existing WhatsApp or WhatsApp Business number because:
  • Chat history and groups will be lost during configuration.
  • The number can only be used in SpinOffice during integration (not on mobile phones, WhatsApp Web or desktop apps).
• Templates:
  • You can only start a conversation with an approved WhatsApp template. Once a customer responds, you can freely send messages without templates for 24 hours.
  • You do not need to use a template for incoming conversations.
• Administration:
  You create and manage templates in Meta Business Suite.

Costs

Various CRM providers that offer an integration with WhatsApp Business, such as Messagebird, charge extra costs per message or conversation on top of the costs that Meta charges per message. With SpinOffice you do not pay any extra costs per message or conversation.

From SpinOffice we charge annual license fees for the use of the integration. We offer this in three different packages. These depend on your wishes and the functionalities you want to use. You can choose from Basic, Pro and Premium.

View the pricing options here.

Getting Started with WhatsApp Business platform

Are you excited about the possibilities? Contact us to get started! And take a look at the step-by-step plan to activate WhatsApp Business.