Email Integration

Watch this space for mail related articles.

Why use SpinOffice for sending emails?
Access all your CRM associated email exchanges in one place, right inside your Inbox. All messages are, on entry, automatically linked to the proper contact. If the recipient is unknown you can add the contact to your database as new or link it to an existing contact and SpinOffice will pick up all former communication and will add it to the contact’s archive. Building up your database has never been easier! Your team will become more efficient. Each user will get its own inbox with...
How to add a Google/Gmail email account?
Gmail uses "OAuth 2.0" authentication protocol, meaning that all requests to the Gmail API must be authorized by an authenticated user. SpinOffice is verified by Google as trusted developer, and therefore it is possible to configure your Gmail account with Google's "OAuth 2.0" authentication protocol. The OAuth 2.0 protocol makes it relatively easy for trusted apps like SpinOffice to integrate. Follow the steps below in SpinOffice to connect your Gmail account: ...
Does my email sync with my mobile devices?
Yes, with IMAP it does! IMAP (Internet Message Access Protocol) is the best way to make sure you can see all your mail at any time on all of your devices. SpinOffice will sync the incoming mail, sent items and the trash folder of your mail account.
How to enable notifications for new emails?
The ability to get notifications with every new email message without opening the inbox is a very handy feature that is greatly appreciated by many of our customers. You can choose between a popup window that is displayed across your entire screen or a slider that is shown a few seconds at the top right corner of your screen. How to configure this functionality? Go to menu option Administration -> Personal settings -> Notifications, Activate Notifications, and choose the notification ...
How to create my own email template?
Go to menu item Administration -> Email templates and: Click on second menu icon 'Open', select the 'Default email template' in drop-down menu. Following template will appear: Company logo and the merge fields that are mentioned will automatically be filled with contact information (which can be filled in under Administration -> Personal settings) when you compose an email from out of a contact card.  The <<Dear>> salutation works the sam...
What is the difference between POP3 and IMAP4?
POP3 and IMAP4 are two different protocols (methods) used to access email. Of the two, IMAP4 is the better option – and the recommended option – when you need to check your emails from multiple devices, such as a work laptop, a home computer, or a tablet, smartphone, or other mobile device. Tap into your synced (updated) account from any device with IMAP. POP3 downloads email from a server to a single computer, then deletes it from the server. Because your messages get download...
I can't connect my Gmail account. What can I do?
SpinOffice meets the security standards of Google, but it might block an application to connect. Here's a checklist what to do: First thing to check is if the password entered in SpinOffice is the same as you use in Google. If Google still prevents us from signing in to your account using a non-Google app, you should have received a security alert from Google by email. Please confirm that we are allowed to connect. When this is not solving the issue too, please check the following s...
'Undelivered Mail Returned to Sender' failure for sending emails
When you receive following 'Undelivered Mail Returned to Sender' failure in your inbox when sending an e-mail it can have several causes, including your mail from being marked as SPAM by the receiving mail server. Please sent the entire message to us so we can take a close look at it and inform you what to do. In general, to prevent your outgoing email sent from out of SpinOffice to be marked as SPAM, we advise you to have our mail server added to the SPF records of your domain. Y...
iCloud Mail 2-Step Auth and App Passwords for IMAP
With an app-specific password, you can use iCloud Mail through IMAP even with 2-step authentication enabled. Security and Convenience for Your iCloud Mail Account 2-step authentication is the way to go to lock your iCloud Mail account for good—and that does include the good email programs on your computers and devices that you set up to access iCloud Mail through IMAP. The password you used in the past will be rejected and the email client without new mail. That does not mean you ha...