First two questions beforehand.

  1. Do you want to configure a Gmail account? Please go through this checklist first!
  2. Or a, or account? This type of account nowadays requires an 'app-specific password' for IMAP. Click here how to create that for SpinOffice within your iCloud account.

If neither is the case, follow the steps below in SpinOffice to integrate your email account:

  • On Home Dashboard, click on the 'Configure email' button in the Inbox widget, or go to the Inbox tab/screen. 
  • Following popup is shown:
    (When this popup not shown, go to the Inbox tab / window, then the gear icon at the top right of your screen, choose 'Email accounts' and then the '+' icon)
  • Select the email account of your choice.
  • Enter the email address and click on 'Start'. 
  • Enter the account password.
    • Office 365: follow the steps and SpinOffice will connect with your Office 365 account.
    • Outlook: follow the steps and SpinOffice will connect with your Outlook account.
    • Gmail: it will automatically connect. It might block SpinOffice to connect. Here's a checklist to solve that.
    • IMAP: SpinOffice will try to find the right IMAP settings. Click on 'Show server settings' to manually enter the right account credentials. 
  • Click on 'Connect' to make connection. 
  • After a few minutes SpinOffice shows you the result:
    • If connection is made successfully, the setup wizard is closed and your emails will come in.
    • If not, please adjust the server settings; your account name, password and incoming email server. Tip: check how the account is configured on your phone, the same IMAP settings are used there.
  • When SpinOffice keeps saying that we cannot connect, please contact us for free support to solve the issue.

When the connection is successful, go to Inbox to see all incoming messages. In the free Limited version, you can connect 1 email account. And all messages over the last 30 days will be brought into your inbox. With a Pro license, for 5 email accounts all incoming messages, sent items and trash items will be in sync. 

Do you see a red gear at the top right of your inbox? Then there is something wrong with the email settings. Double-click the account name, manually enter / adjust the IMAP setting and test the connection.