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Common issues

I deleted all/multiple contacts, what to do now?
Please contact us directly, we can retrieve the data from backup for you. Please be aware that this action may cause additional costs.
I linked an email address to the wrong contact. How to detach?
Go to the contact card of the person/company where it is linked to. Right-click on the email address (that should not be mentioned there at CONTACT INFO). Choose 'Delete'. Check in appearing popup 'Unlink this email address from this contact too' and confirm. Now all...
SpinOffice won't start. What should I do?
There could be a few reasons why SpinOffice won't open. Please check following options: Incorrect login details. Make sure you have the proper credentials. There is a 'Forgot password' option if needed. No internet connection. SpinOffice needs an internet connection all the tim...
I can't get one of my email accounts configured. What to do?
To integrate your email you have to provide the account's name, password and IMAP server (incoming mail server). When you're 100% sure that the information is correct and SpinOffice still gives a certain error or connection failure, please do 'Save' the settings in the wizard...
I forgot/lost my phone, now i can't login with two-factor authentication.
As long as you have your phone/Google Authenticator App, you can switch computers to login to SpinOffice; after you have entered the account password the verification code is shown. If you forgot or lost your phone and can't sign in with two-step verification, there are two things to do...
I have to upgrade my Limited license to Pro. Why?
SpinOffice Limited is free until you have added 50 items manually. Items are manually added contacts, sent emails and uploaded documents or files. Mass import of contacts (from Excel or Apple Contacts) and incoming emails do not count as an item.  Once this is amount has been reached, we ask...